Information

When We Are Closed

Telephone: 01527 872393 (St Johns Surgery)

You will be directed from there on what to do next.

Call 999 in an emergency (Chest pains and/or shortness of breath constitute an emergency)

Phone System

01527 872393

Phones are staffed Monday to Friday, 08.00 to 18.30

Option 1: Medical emergency
Option 2: Appointments or home visits
Option 3: Housebound repeat prescriptions (10.00 – 11.00)
Option 4: Test results (13.30 – 16.30)
Option 5: Secretaries
Option 6: Any other enquiries

For insurance, benefit and medical reports – Dial 01527 889122

Advance Directives

Current advice on Advance Directives should be sought from an appropriately qualified legal professional who will advise as to the implications and applications of the process.

Patients wishing to record an Advanced Directive are asked to contact the secretarial team to arrange an appropriate appointment to discuss their wishes with a Partner.

It is important to attend with all the appropriate legal paperwork completed in advance.

Carers

Do you look after someone?

You could be looking after a family member, friend or neighbour of any age, who through physical or mental illness, disability, addiction or frailty cannot manage without your help.

If so, you are a carer, and your surgery can offer you support from the GP Carer Support Adviser.

For more information, see Carer Support Service – Patient Information

Chaperone

All patients are entitled to have a chaperone present whenever a healthcare professional plans to carry out an intimate examination or procedure.

If you would like a chaperone, please ask.

Confidentiality

General Data Protection Regulation

St Johns Surgery uses your information to provide you with healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

For more information about how we use your data please read our Privacy Notice

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in St Johns Surgery in the last financial year was £73,042 before tax and National Insurance.  This is for 7 full-time GPs, 4 part-time GPs and 2 locum GP who worked in the practice for more than six months.

Health & Social Care Information Centre (HSCIC)

The Surgery was advised (January 2014) that HSCIC will be extracting patient data.

For more information, please read the below.

If you would like to opt-out of sharing data, please complete the form and return to: St Johns Surgery.  You may download and print or ask for a form from Reception.

HSCIC – Leaflet, how information about you helps us to provide better care
HSCIC – FAQs for patients
HSCIC – Patient Opt Out Form

Medical Training

St Johns Surgery is a training Practice for GP registrars and also teaches undergraduate medical students from the University of Birmingham.

Mental Capacity Assessments

There are strict legal guidelines on Mental Capacity and Mental Capacity Assessments. We are happy to assist with these processes where appropriate. Should you wish to discuss these issues with a Doctor, please contact the secretarial team to arrange an appropriate appointment.

Named Accountable GP

It is an NHS requirement under the terms of their GP contract, since 01 April 2015, for the Practice to allocate a named accountable GP to all patients. This includes children.

The named GP will be responsible for the patients’ overall care at the Practice.

Please note that you are able to make an appointment with any GP at the Practice.

You may have been informed of your Named GP already. If you have not been informed then see below to identify your named GP by your surname.

A to B – Dr Chris Heath

C to E – Dr Philip Clamp

F to I – Dr Abby Hawkins

J to M – Dr Psyche Bailey

N to R – Dr David Hughes

S to Z – Dr Nicola Miskin

No further action is needed by you but if you have any questions, please speak to Reception when you’re next at the Surgery. If you have a preference of named GP, we will try to accommodate your request.

Referral Letters We Write

All referral letters will include necessary information for other Healthcare Professionals to further your care. If there are specific items you wish to have withheld from these letters, please inform the Doctor at the time you are seen.

A paper copy can be made available for collection from reception should you wish one, however electronic copies will not be released due to patient confidentiality issues.

Results and Responsibilities

When you have a blood test or investigation undertaken, it is your responsibility to call the surgery to discuss the results. The results line is open every afternoon and will be able to advise you if any subsequent action is needed.

If you are seen by another Healthcare Provider (Hospital, A&E, Outpatients etc.), please contact the surgery if there are investigations, blood tests or medications that you believe are outstanding, as sometimes this information does not reliably reach us in a timely fashion.