Complaints Procedure

Complaints Procedure

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably, as possible.

To pursue a complaint, please contact the Practice Manager, Mrs Fiona Mason who will deal with your concerns appropriately.

Mrs Mason will be happy to discuss any problems you may have on an informal basis and advise you how to proceed, if you are still dissatisfied. A copy of our complaints procedure is available on our Reception desk.

The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.