St Johns Surgery – 01527 872393
Wychbold Surgery (Branch) – 01527 861638
Lines open 8am to 6.30pm

Appointments

We run all our surgeries by appointment only.

To book an urgent on the day appointment please call as close to 8:00am as possible for an emergency appointment.

To book a pre-bookable appointment please call from 1:00pm.

You will be asked to provide some information about why you want the appointment. This will enable our reception team to sign post you to the best clinician to support you on that day. We ask for your support in providing them with this information to ensure we get the best use of the resources available to us.

Our reception team are trained in care navigation. There are conditions that can be care navigated directly to the appropriate health professional or service without the need for a GP appointment. They will guide you through the referral process to ensure you are directed to the most appropriate service.

We try to make sure you see the doctor of your choice. If they are not available we may ask you to see another doctor.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone or face-to-face.
  • If you need an interpreter.
  • If you have any other access or communication needs.

Face to Face consultations

Our appointments are mainly face to face consultations. Please ensure you arrive promptly before your appointment time. This ensures our clinics are to run on time. Arriving late for your appointment could lead to rearranging your appointment for another time.

Telephone consultations

Some types of problems may be dealt with by telephone but please be aware that the clinician may require you to come in for a face to face appointment if deemed necessary. Telephone consultations are available every day by appointment.

Home visits

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.00am. Home visits take up more of a doctor’s time, so if you are mobile please come into the surgery to be seen.

You need to register to use our online appointment booking service. Please speak to one of our receptionists.

Missed appointments

Missed appointments are monitored.  We will be writing to patients who persistently miss appointments and those who miss appointments made on the same day to warn them that if they continue to abuse the system then we will remove them from our list.  Patients will then be required to register with an alternative GP Practice.

If you cannot keep an appointment then please contact the surgery as soon as possible to cancel it so that we can offer it to someone else. This can be done via in person, telephone or online.

You can cancel appointments in person at Reception, online using “Patient Access” or by speaking to a receptionist on the phone.  Thank you for your cooperation.

Chaperone

All patients are entitled to have a chaperone present whenever a healthcare professional plans to carry out an intimate examination or procedure.

If you would like a chaperone, please ask.

Other members of the team

The practice also has available other allied professionals which means that you may be offered an appointment with another member of the team other than a GP.

There are lots of resources available to support you to find out information about your condition to support you to choose the right path for your care before contacting the practice for an appointment.

The practice has a varied nursing team, and you can contact the practice on 01527 872393 to book an appointment.

You can book your Covid-19 vaccination appointment via the online access

 

When the Practice is closed

IF THE PRACTICE IS CLOSED AND YOU NEED TO SPEAK TO A CLINICIAN URGENTLY THEN PLEASE VISIT THEM ONLINE OR CALL 111

Date published: 8th October, 2014
Date last updated: 29th November, 2022