From October 2019, the on the day booking system will change…
On the day appointments will be available for URGENT problems only. These may be with a Doctor or our Advanced Nurse Practitioner.
Non-urgent appointments will be available throughout the current week, these will be released from 8.00am each morning. There are also appointments to book further in the future.
We will see you on the day you contact us if your problem is urgent.
The Receptionists will ask you some simple questions to make sure you see the most appropriate member of the healthcare team for your needs. They have been trained for this purpose and your information remains confidential.
If you want to see a particular Doctor or Nurse or you would like to be seen at a specific time of day, we advise you to book ahead.
Patient Access – Online Booking, Cancellation & Repeat Prescriptions
The “Patient Access” service (over 16s) will allow you to make GP appointments and cancel any appointments online. You may also request repeat prescriptions.
To register, ask St Johns Surgery, Reception for a registration sheet which contains your personal registration details. Follow the sheet to setup yourself with a Patient Access account (creating a User ID and Password)
Missed appointments are monitored. We will be writing to patients who persistently miss appointments and those who miss appointments made on the same day to warn them that if they continue to abuse the system then we will remove them from our list. Patients will then be required to register with an alternative GP Practice.
If you cannot keep an appointment then please contact the surgery as soon as possible to cancel it so that we can offer it to someone else.
You can cancel appointments in person at Reception, online using “Patient Access” or by speaking to a receptionist on the phone. Thank you for your cooperation.
Many problems can be dealt with by telephone. Telephone consultations are available every day by appointment.
If possible please try to telephone Reception before 10.00 if you require a home visit. Home visits can only take place after 11.00.
A Doctor or Nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a Nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.